The Neuromedicine Interdisciplinary Clinical and Academic Program (NICAP) has a variety of ongoing Quality Improvement initiatives focused on improving the patient experience.
The Patient Handbook and Teachback Protocols are initiatives of the Neuromedicine Interdisciplinary Clinical and Academic Program (NICAP) Quality Improvement team. If you need any additional assistance, please contact the NICAP office at: email@example.com.
The Neurosurgery Patient Handbook is a patient-focused resource designed by the neurosurgery clinical providers and quality improvement team.
TeachBack is when your provider explains information to you clearly. It is not a test or quiz, but rather a method of helping your clinical provider know that you health information was properly explained.
Our programs are geared towards Achieving the Perfect Patient Experience include the Wayfinding Guide program, the Neuromedicine Buddy Program, patient utilization and activation of MyUFHealth accounts, a Pet Therapy Program specific to neuromedicine, and a Supportive Care Team focused on increasing rates of Advanced Directives.
The Buddy Program is designed to pair UF Health neuromedicine patients with UF students for one semester. Students work collaboratively with patients in order to understand the health system from a patient’s perspective.
The Supportive Care Team is a collaboration between UF Health and Haven. The Supportive Care Team aims to educate patients and their caregivers about Advance Directives by offering resources and assistance in completion.
MyUFHealth is offered by UF Health to encourage all patients to participate in their health care. This service is available to all patients who are seen in any UF Health Office or department.
The Neuromedicine Interdisciplinary Clinical and Academic Program (NICAP) Pet Therapy program enhances our goal to transform the culture of neuromedicine. Through collaboration with community volunteers and their certified therapy animals, we aim to offer this service as a form of emotional support for patients and their visitors across their continuum of care.
The Wayfinding Guide Program is the first patient-centered program in the nation to offer patients direct guidance to locations around the health system. Interns are available to guide patients throughout UF Health during weekdays between 8 AM – 8 PM and weekends from 10 AM – 4 PM.