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Let’s Ask! “What Matters to you?” June 9, 2020

A Day to Encourage Conversation about What Matters For patients, caregivers, clinicians, and staff! Video/Art/Narratives Select units and clinics in the HVN, Cancer and UF Health Shands. For more details or questions contact incap@health.ufl.edu (352) 273-6961…

Neurology Grand Rounds Speaker

“PFAC Narratives: A Source to Improve Readmission Rates” PRESENTED BY Jacqueline Baron-Lee, Ph.D Director, Quality Improvement Presentation will be in Q&A format Tuesday, October 29, 2019 12:00 pm – 1:00 pm McKnight…

Making Recovery Simple

“Engaging and empowering and communicating in a way that patients need and want and [understand] … can drive down that readmission rate.” – Dr. Jacqueline Baron-Lee Dr. Jacqueline Baron-Lee was interviewed for Coffee Breaks to discuss how the Patient and Family Advisory Council was implemented at UF and its impact…

Before I Die I want to …

Join the conversation this National Healthcare Decisions Day Before I Die walls, a way for community members to reflect on their mortality and consider their wishes, returned to Gainesville in early April. The walls were installed to promote National Health Care Decisions Day on April 16, a special day to…

A Gentle Paw

A wagging tail, a cold nose, a gentle paw. Our canine companions can be the best stress relievers at the end of a long day. For dog lovers, “man’s best friend” is exactly that, and for hospitalized patients with pets at home, it can be hard to be away from…

NICAP Graduate Interns Present at ACH ENRICH Forum

Graduate interns representing the Big Aims of Zero Harm and Increase Value presented at the Academy of Communication in Healthcare (ACH) ENRICH Forum in June 2018. Hundreds of professionals gathered to collaborate and present the latest research in healthcare and participate in intensive communication training.    …

Superior Accomplishment Award Winner

NICAP Quality Improvement program director, Jacqueline Baron Lee, PhD was a recipient of the 2018 Superior Accomplishment Award. Nominated by her interns, this award recognizes faculty and staff who contribute outstanding and meritorious service, efficiency and/or economy, or to the quality of life for students and employees. Congratulations Dr. Jacqueline, and thank…

NICAP Graduate Interns Present at Institute for Health Improvement National Forum

Graduate interns representing the Big Aims of Zero Harm and Transform Culture presented storyboard presentations at the IHI National Forum in December 2017. This conference brought together quality improvement leaders from across the globe to discuss healthcare’s pressing issues, focusing on the key motivator to succeed in this field: the patients.

Wayfinding Guide Program

With multiple clinics and buildings in a large academic medical center, there has been an increasing need for a program aimed at helping patients find their way at UF Health. Thus, the Wayfinding Program was created by the NICAP team. Undergraduate NICAP interns play a crucial role in helping patients…